{"type":"run_started","input":"Please refund payment pay_002 in full — the whole order fell through."}
{"type":"model_request","model":"claude-haiku-4-5","messageCount":1}
{"type":"model_response","stopReason":"tool_use","usage":{"input":1157,"output":80},"latencyMs":0}
{"type":"tool_call","tool":"lookup_payment","ok":true,"input":{"payment_id":"pay_002"}}
{"type":"model_request","model":"claude-haiku-4-5","messageCount":3}
{"type":"model_response","stopReason":"tool_use","usage":{"input":1289,"output":132},"latencyMs":0}
{"type":"guardrail_decision","tool":"issue_refund","allowed":false,"policy":"ceiling","reason":"refund 120000 exceeds the 50000 auto-approval ceiling — escalate for manual approval"}
{"type":"tool_call","tool":"issue_refund","ok":false,"input":{"payment_id":"pay_002","amount":120000,"reason":"Order fell through"},"reason":"refund 120000 exceeds the 50000 auto-approval ceiling — escalate for manual approval"}
{"type":"model_request","model":"claude-haiku-4-5","messageCount":5}
{"type":"model_response","stopReason":"tool_use","usage":{"input":1464,"output":144},"latencyMs":0}
{"type":"tool_call","tool":"escalate","ok":true,"input":{"reason":"Full refund of €1,200.00 (120,000 cents) for payment pay_002 requested due to order falling through. Refund amount exceeds auto-approval ceiling of 50,000 cents and requires manual approval.","priority":"normal"}}
{"type":"model_request","model":"claude-haiku-4-5","messageCount":7}
{"type":"model_response","stopReason":"tool_use","usage":{"input":1634,"output":143},"latencyMs":0}
{"type":"tool_call","tool":"resolve","ok":true,"input":{"action":"escalated","message":"Your refund request for payment pay_002 (€1,200.00) has been escalated for manual approval due to the amount exceeding our auto-approval limit. A member of our team will review and process this shortly.","references":["pay_002","tkt_1"]}}
{"type":"run_completed","ok":true}